General Manager

General Manager

General Manager

Niguel Shores Community Association | Dana Point, CA

Full Time Posted 04/02/2024

Apply to this position

The Niguel Shores Community Association is a vibrant and close-knit residential community located in Dana Point, California. Nestled along the picturesque coastline of Southern California, this exclusive gated neighborhood is renowned for its stunning ocean views, pristine beaches, and a welcoming atmosphere that fosters a strong sense of community.

With a commitment to creating an idyllic living environment, the Niguel Shores Community Association is dedicated to maintaining high standards of quality, aesthetics, and communal harmony. Residents of this exclusive gated community enjoy a range of amenities and services that enhance their overall living experience. From well-maintained parks and recreational facilities to private beach access, the community association strives to provide a diverse array of opportunities for residents to relax, socialize, and engage in a healthy, active lifestyle.

Located across the street from Waldorf Astoria, Monarch Beach Golf Course and the Ritz Carlton, this community was established in 1960. Its 960 custom homes, and 2 sub associations, make up this oceanfront community that has exclusive access to the beach, 24/7 attended gate/security, community center, junior Olympic pool, spa, tennis, walking trails, pickleball, private bluff park and private gated access to between Strands and Salt Creek Beach.

The association actively promotes a sense of community through various events and gatherings, fostering connections among neighbors and creating a friendly, neighborly atmosphere. Residents often participate in social clubs, community events, and volunteer initiatives that contribute to the overall well-being of the neighborhood.

In addition to fostering a strong community spirit, the Niguel Shores Community Association is committed to ensuring the well-maintained appearance of the neighborhood. Architectural guidelines and landscaping standards are upheld to preserve the aesthetic appeal of the community, contributing to a cohesive and visually pleasing environment.

With its prime location, outstanding amenities, and commitment to community engagement, the Niguel Shores Community Association stands as a testament to the harmonious blend of coastal living and community camaraderie in the heart of Dana Point.

This is a self-managed community with a five-member Board of Directors and several committees that provide assistance to Board functions and community activities. Niguel Shores Community Association ten-member staff are responsible for a multimillion-dollar operating budget, management of several large service provider contracts and working with Niguel Shores residents to provide a financially secure working and living environment.

The General Manager position is unique as much as the community. In general terms the duties and authority of the General Manager include, but are not limited to, oversight of the day-to-day operations of the community association, management of the physical, and financial assets of the Association as well as its administrative and personnel needs.


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position, if the work is similar, related or a logical assignment to this position.


  • Serve as the primary contact for Boards of Directors.
  • Inform and guide the Board of Directors on legal requirements according to the Davis-Stirling Act, California Codes and Governing Documents.
  • Direct and primary responsibility for all aspects of office operations.
  • Supervise all personnel to ensure they follow Association policies in accordance with all applicable laws and Governing Documents.
  • Maintain contact with Association’s attorneys under guidelines established by the Board of Directors.
  • Assist Board of Directors in litigation preparation as needed.
  • Works closely with the Board, homeowner committees and government agencies to achieve Board priorities, solve community problems and recommend new initiatives.
  • Participates in outside meetings and conferences to stay abreast of trends related to Association programs and operations.
  • Prepare monthly newsletters and other communications to residents and tenants.
  • Schedule, prepare meeting agenda packets and attend all monthly Board Meetings.
  • Advise the Board of Directors on issues and proposals, including recommendations for action.
  • Help facilitate Annual meeting and Board elections.
  • Enforce Governing Documents. Prepare warning notices and violation notices for owners and Board of Directors. Apply sanctions as directed by the Board in a consistent manner.


  • Codevelop operating and reserve fund budgets for the Association in coordination with the Finance Committee and the Board of Directors.
  • Coordinate the preparation of reserve studies, updating the various categories and expenditures.
  • Make budget recommendations to the Board of Directors for approval.


  • Ensure accurate fund management and timely reporting.
  • Monitor all expenditures by staff in relation to budget accounts.
  • Oversee the deposits to the Association bank accounts.
  • Monitor all accounts receivables and work with third party collections.
  • Coordinate with the Association bookkeeper and the preparation of monthly bank reconciliation of all accounts and financial statements, plus annual audits.

Procurement and Contract Relations:

  • Create RFP requirements and present vetted vendors for contract consideration.
  • Accept contracts per specifications upon approval from the Board of Directors.
  • Monitor project performance to ensure it stays on time and within budget.
  • Work with insurance brokers and adjusters and provide updates to the board.
  • Perform a final inspection prior to final payments to vendors on special projects or renovations and present to the Board of Directors for approval.
  • Direct activities and manages budgets of landscape, security and maintenance contractors to ensure adherence to their contractual obligations.
  • Supervise contractor performance for all services to the community ensure and compliance with insurance and licensing criteria.


  • Manage and coordinate with Facilities Manager to plan, prioritize, schedule, and supervise common area maintenance projects.
  • Work with the Facilities Manager, inspect Association property, and take appropriate course of action to ensure compliance and community maintenance.
  • Responsible for electronic entry systems and gates, entry fob control.


  • Responsible for the hiring and terminating employees as well as managing personnel issues according to the law and standard human resource procedures.
  • Supervise a staff of approximately 10 employees and conduct interviewing, hiring, orientation, evaluating, training and potential termination of Association employees.
  • Prepare and process biweekly payroll via outside payroll service company.
  • Maintain, supervise, and ensure professional and accurate work product from staff.
  • Review and update Employee Manual.


1. Communication Skills

  • Effective verbal and written communication with homeowners, board members, and vendors.
  • Ability to prepare clear and concise reports and documents.
  • Must be able to read, understand and summarize a wide variety of documents, including reports, letters, contracts, legal papers and financial reports.

2. Customer Service

  • Providing excellent customer service to homeowners and addressing their concerns or inquiries.
  • Handling conflicts and disputes with professionalism and diplomacy.

3. Financial Management

  • Budgeting and financial analysis to ensure the community's financial health.
  • Collecting and managing association dues and fees.
  • Must have general accounting knowledge and the ability to work well with numbers, understand finances and be able to present numbers and reports in a logical fashion which are well organized and easy to understand.
  • Must be able to retrieve diagnostic analytics from the accounting system.

4. Project Management

  • Planning and overseeing community projects, maintenance, and improvements.
  • Coordinating with contractors and vendors for various services.

5. Legal and Regulatory Compliance

  • Knowledge of local, state, and federal laws and regulations related to community associations.
  • Understanding and ensuring the community is in compliance with governing documents.

6. Problem Solving

  • Identifying and resolving issues related to community management.
  • Implementing effective solutions to challenges that may arise.

7. Organizational Skills

  • Managing multiple tasks and priorities efficiently.
  • Maintaining organized records and documentation.

8. Technology Proficiency

  • Familiarity with community association management software.
  • Ability to use communication tools, databases, and financial software.
  • Must be computer literate in all current Microsoft Office programs, including Word, Excel, PowerPoint and Outlook. Also familiar with accounting systems preferably QuickBooks on line. Able to keep software and hardware up-to-date and to interact with computer specialists in order to solve problems.

9. Leadership and Team Management

  • Leading and motivating a team, if applicable.
  • Collaborating with board members, committees, and other stakeholders.
  • Ability to build relationships with fellow employees to understand their motivations, feelings and concerns about their jobs. Must be a hands-on manager who is familiar with all tasks that fellow employees perform. Able to promote team work and a good working ethics for fellow employees and motivate them to excel in their positions.

10. Risk Management

  • Assessing and mitigating potential risks to the community.
  • Implementing emergency preparedness plans.

11. Negotiation Skills

  • Negotiating contracts with vendors for services and maintenance.
  • Resolving conflicts and reaching agreements with homeowners or board members.

12. Networking

  • Building and maintaining relationships with local businesses, government officials, and community organizations.
  • Attending community events and meetings.


  1. PCAM, and/or CCAM Certification required.
  2. Graduation from accredited four-year college or university, or equivalent professional experience.
  3. Minimum of five years’ experience at managerial level in community association management, or comparable work.
  4. Valid California driver’s license and automobile liability insurance.


  • $125,000 – $150,000 Annual Salary
  • Cell Phone Allowance ($50 per mo)
  • Vehicle Allowance ($160 per mo)
  • Health Benefits
    • Medical, Dental, Vision
      • Portion paid by employee
      • 90-day waiting period
  • Vacation/Sick Time
    • 3 weeks’ vacation
    • 40 hours sick
  • Holidays
    • 9 full days
    • 2 half days
  • Simple IRA with 3% Employer Contribution


Serious candidates are to submit a cover letter/resume and/or inquiries to Susan Janowicz, SJ Consulting, at

Contact Info:
Susan Janowicz, SJ Consulting
(714) 269-9625

Position start date is anticipated to be JULY 2024