Assistant General Manager

Assistant General Manager

Assistant General Manager

| Lake Forest, CA

Full Time Posted 01/01/1900

Apply to this position

Job Overview:

The Assistant General Manager (AGM) will be an active supporter of the Baker Ranch vision and philosophies, and FirstService Residential ‘s commitment to client, staff and community. The expectation for this individual is to support the General Manager to meet Board goals and objectives with respect to asset management. Additionally, to ensure effective and efficient day to day operation of Baker Ranch facilities and operations. This position reports directly to the General Manager.

Compensation: $80-90k

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. 

Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included.

                          Provide general oversight of Architectural/Enforcement matters in collaboration with CDR Team and complete enforcement inspections

                          Attend and lead enforcement meetings

                          Oversee and respond to escalated architectural/enforcement-related questions and coordinate actions with legal counsel when needed

                          Oversee and respond to escalated reservation-related questions

                          Oversee Capital and Reserve project schedule for park facilities

                          Obtain project bid proposals for reserve projects within all park facilities. Work closely with the Facility Manager for park facilities when scheduling and planning

                          Proactively identify areas of improvement and provide recommendations to improve the operation

                          Maintain on-site visibility and meet with homeowners as needed

                          Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed

                          Provide team leadership and guidance to include frequent communications in team meetings, daily first call, and on a one-on-one basis as relevant

                          Be creative in sparking motivation for team members and be an overall champion of fostering a collaborative and engaging environment both within the internal team and team engagement to the organization as a whole

                          Provide management support to all association committees

                          Attend Board of Directors Meetings to include co-preparation and presentation of Board Agenda in partnership with the General Manager

                          Attend Community Lifestyle events as needed. Attendance is mandatory at the Board of Directors Election and Annual Meeting

                          Attend and present at homeowner townhalls as assigned

                          Assist as needed to attend landscape inspections and field all landscape-related concerns to coordinate with vendor accordingly to drive resolution

                          Acts in the absence of the General Manager

                          Work closely with the General Manager and the Baker Ranch Board of Directors to plan and implement the strategic plan, goals, and objectives

                          Maintain strategic relations with identified key alliances, including but not limited to Water District, Waste Management, key City departments, and public utility companies.

                          Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures

                          Take the lead in the annual budget review and ensure adherence to the association budget.

                          Ensure adherence to association policies and procedures, and compliance with corporate, civil code, state and federal obligations, and the Baker Ranch governing documents.

                          Display working knowledge of the governing documents for the purposes of initiating additional opportunities within the appropriate legal structure and causing implementation for the good of the community

                          Participate in reviewing Baker Ranch policies on an ongoing basis to ensure compliance with civil code, declaration, and other requirements of governing institutions

                          Schedule and attend monthly staff touch base and staff function meetings

                          Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the field of community management and facility maintenance

                          Attend all company mandatory functions

                          Comply with company policies and procedures

                          Must work effectively with co-workers, clients, residents, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name; title or other respectable identifier; and respecting in the diversity of our workforce in actions, words and deeds

                          Build relationships with the Board of Directors and Community Volunteers and assist with directives as needed

                          Other projects and opportunities as may be deemed needed and appropriate for this position.

                          Skills & Qualifications:

                          To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

                          Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation; particularly in the area of operations, and relationship management.

                          Possess budgetary knowledge and control for the purpose(s) of executing programs within the community, as well as related activities that may be cost-shared for the benefit of the community.

                          Directly interact with the staff and the designated committees and board of directors within the governance model for the purpose of advisement and ultimate implementation of Board directives.

                          Is committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills.

                          Possess conflict resolution skills

                          Strong leadership and team building skills.

                          Ability to manage multiple priorities.

                          Excellent communication skills including verbal and presentation.

                          Promotes collaboration.

Education & Experience:

The Baker Ranch Assistant General Manager will portray but is not limited to, the following capabilities/qualifications:

                          Bachelor's degree preferred

                          Has a minimum of 2 years of successful management experience or the equivalent thereof.

                          Strategic thinking, forward planning, relationship development

                          Is committed to continual learning as evidenced by attendance at seminars, and industry programs, either as an attendee or as a guest speaker

                          Displays strong written and verbal skills to instill confidence in the residents who reside within the community as well as the public who may interact through designated programs and issues.

                          Displays a community posture that well represents the vision of Baker Ranch.

                          Understands bidding, maintenance and operations practices.

                          In brief, the following qualities are of necessity for this job position:

·        Management decision-making capabilities.

·        Strategic planning capabilities.

·        Demonstrates public charisma as evidenced by proven leadership skills.

                          Has a proven track record working with Volunteer Committees and elected or appointed Board(s) of Directors.

                          Technology oriented.

                          Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension and compliance.

                          Excellent problem solver; demonstrates ability to use creative alternatives.

                          Assertive, PR oriented.

Certificate and Licenses:

                          Certified Manager of Community Association

                          California Driver's License and State Mandated Vehicle Insurance

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                          Must be able to lift 25 lbs.

                          Must be able to sit for extended periods of time.

                          Must have finger dexterity for typing/using a keyboard.

                          Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients

                          Valid California Driver’s License and State mandated vehicle insurance, and registration.

                          Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.

                          Ability to work late into evenings as required for board meeting attendance.

This is a full time position with typical scheduled hours, Monday through Friday, 8:00 a.m. – 5:00 p.m.  May be required to work overtime as needed and approved by supervisor, including occasional evening meetings.  Consistent and regular attendance required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used:

                          General office equipment

What We Offer:

                          Medical, dental, and vision plans (full time and part time 30+ hours)

                          Part time 20+ hours qualify for dental and vision

                          401K match

                          Time off including vacation, sick, and company paid holidays

                          Pet insurance available

                          Verizon discount

                          Tuition reimbursement

                          Legal services

                          Free emotional wellbeing and daily life assistance support for all associates

                          Domestic partner coverage

                          Health savings account

                          Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.


The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.