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CLTP Bonus Class: Dealing with Difficult People

Difficult
Tuesday, September 12, 2017
06:00 PM - 08:00 PM
CAI-OC Chapter Office
1971 E. 4th St., Ste. 280
Santa Ana, CA 92705

7144791022


Dealing with Difficult People
This program will cover the many challenges faced by board members and managers on a routine basis concerning homeowners or residents living in the community.  It will also cover dealing with internal conflict within the board itself.
 
Topics include:
  • Identifying the problem and risks
  • Tools necessary to manage the problem
  • How to address excessive requests for information, documents and records
  • Persistent, unfounded complaints against fellow residents
  • Identifying a harassing resident or determining a neighbor-to-neighbor dispute
  • Enforcing governing documents
  • Action to take when behavior becomes abusive, hostile, disrespectful or threatening
  • Dealing with disruptions during meetings
  • Internal board conflict and "rogue" directors
Facilitators are:
Shanne Ho, PCAM, ProActive Professional Management
Brittany Ketchum, Esq., Beaumont Gitlin Tashjian
Janet L.S. Powers, Esq., Fiore, Racobs & Powers A PLC

Click here for a registration form

TIME:  
6:00 pm registration  
6:15 pm program begins

PLACE: CAI - OC Office  
1971 E. 4th Street, Suite 280  
Santa Ana, CA  92705 

COST:  FREE to CAI MEMBERS! $25 for non-members

Click here for a registration form

Thank you to our CLTP class sponsors
Accell Property Management, Inc., AAMC 
Artistic Maintenance, Inc. 
Associa-PCM, AAMC 
AV Builder Corp. 
Beaumont Gitlin Tashjian 
Cardinal Property Management, AAMC 
Fenton Grant Mayfield Kaneda & Litt, LLP 
Fiore, Racobs & Powers, APLC 
Keystone Pacific Property Management, LLC, AAMC 
Mission Landscape Companies 
Neuland, Whitney & Michael, APC 
Optimum Professional Property Management, Inc. (ACMF)
ProActive Professional Management 
Sherwin-Williams Paint Company

 

 
 

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