CLTP Bonus Class: Dealing with Difficult People

Tuesday, November 14, 2017
08:00 AM - 10:30 AM
CAI-OC Chapter Office
1971 E. 4th St., Ste. 280
Santa Ana, CA 92705


Dealing with Difficult People
This program will cover the many challenges faced by board members and managers on a routine basis concerning homeowners or residents living in the community.  It will also cover dealing with internal conflict within the board itself.
Topics include:
  • Identifying the problem and risks
  • Tools necessary to manage the problem
  • How to address excessive requests for information, documents and records
  • Persistent, unfounded complaints against fellow residents
  • Identifying a harassing resident or determining a neighbor-to-neighbor dispute
  • Enforcing governing documents
  • Action to take when behavior becomes abusive, hostile, disrespectful or threatening
  • Dealing with disruptions during meetings
  • Internal board conflict and "rogue" directors
Facilitators are:
Shanne Ho, PCAM, ProActive Professional Management
Brittany Ketchum, Esq., Beaumont Gitlin Tashjian
Janet L.S. Powers, Esq., Fiore, Racobs & Powers A PLC


8:00 am registration 
8:30 am program begins

PLACE: CAI - OC Office  
1971 E. 4th Street, Suite 280  
Santa Ana, CA  92705 

COST:  FREE to CAI MEMBERS! $25 for non-members

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Thank you to our CLTP class sponsors
Accell Property Management, Inc., AAMC 
Artistic Maintenance, Inc. 
Associa-PCM, AAMC 
AV Builder Corp. 
Beaumont Gitlin Tashjian 
Cardinal Property Management, AAMC 
Fenton Grant Mayfield Kaneda & Litt, LLP 
Fiore, Racobs & Powers, APLC 
Keystone Pacific Property Management, LLC, AAMC 
Mission Landscape Companies 
Neuland, Whitney & Michael, APC 
Optimum Professional Property Management, Inc. (ACMF)
ProActive Professional Management 
Sherwin-Williams Paint Company





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